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Forum Discussion

J5150's avatar
J5150
Aspirant
Jan 29, 2019

CM1100 Cable Modem NOT Charter/Spectrum Compatible

I'm pretty frustrated.  Purchased a CM1100 cable modem from Costco.com because it shows Charter/Spectrum compatible... yet when I went to activate it - they say it's NOT compatible.  Escalated to mul...
Hardware
Anzi_2019's avatar
Anzi_2019
Aspirant
Jun 20, 2019

I am super frustrated now, I still have the issue. vkdelta , should I call Spectrum customer service?

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 23, 2019

Were you able to get the modem connected to the ISP? 

Anzi_2019 wrote:

I am super frustrated now, I still have the issue. vkdelta , should I call Spectrum customer service?

 

  • Mm530's avatar
    Mm530
    Tutor
    Jun 23, 2019

    i got lucky with Charter technician; he was able to register my modemn with their system.  keep trying; wish you luck

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 23, 2019

      THanks for letting us know. Sounds like a lazy phone person not wanting to help out. Hope they can get it going. 

      Enjoy. :smileywink:

      Mm530 wrote:

      i got lucky with Charter technician; he was able to register my modemn with their system.  keep trying; wish you luck

       

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Jun 25, 2019

        If you guys have issue with Charter/spectrum: Please PM me the details (CM MAC, Account #, holder name, holders phone, summarize the issue).

         

        Please provide as much info as possible such as any open ticket# with spectrum, Spectrum chat log, etc.

         

        without above info it is hard for us to engage with spectrum engineering group.