NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM1150v plugged into wall phone outlet but no phones in house work
I have the CM1150v modem with voice, have xfinity voice service. If I plug a phone into the back of the modem, phone service works. I need to connect the modem to my wall jack to serve all the phones in the house. When I plug the phone cable into the back of the modem and the other end into my wall jack, none of the phones work. When I had the xfinity equipment, all the phones in the house plugged into their individual wall phone jacks worked. Help!
19 Replies
If a phone works directly connected to the CM modem, and not with the modem connected to your home phone wall jack, I would presume the problem would be the wall phone jack and cabling in the home needs to be looked in to. Check to see if the CM modem fully supports being connecte to a in wall phone jack system.
- I know the phone jacks & wiring in the house work. Just switched from traditional landline phone service back to Xfinity voice. I have searched for info and can't find anything that talks about whether this CM1150v modem works with just one phone or the whole house. Not sure why it would just work with one phone, thats kind of pointless considering it is supposed to be the alternative to the xfinity rented equipment. It just seems I must be missing a step or equipment to get the modem to push the dial tone to all the phone jacks
Was the main phone line disconnected from the outside phone line on the pole or main phone switch box that connects to the phone pole or service box out side? Possible that this maybe causing problems. Maybe isolate the phone jack system from the phone pole/service box outside and see.
