cm1150v Voice modem Mta provisioning rejection Xfinity

Question

I had new Xfinity Gig service with Phone installed last sunday. At that time my phone was working being directly connected to the modem tel 1 connection. Fast forward to tuesday the phone was unplugged from the outlet&nbsp; and the Modem was accidently unplugged at the outlet later in the day. After plugging the Cm1150v back in i noticed the tel 1 was not lighting up. I logged into the modem and saw mta provisioning rejected.
I worked with comcast to get a modem profile resent and rebooted the router twice and we couldnt get the phone line working. Now a tech is coming. Is there anything I can do with the modem or is this a comcast issue.

Hardware Version
1.01

&nbsp;

Firmware Version
V2.02.03

&nbsp;

Cable Modem Serial Number
&nbsp;

&nbsp;

CM Certificate
Installed

&nbsp;
&nbsp;

MTA Provision Status
&nbsp;&nbsp;Rejected

MTA MAC Address
&nbsp;&nbsp;78:

MTA Telephony Line1 Status
&nbsp;&nbsp;Disabled

MTA Telephony Line2 Status
&nbsp;&nbsp;Disabled

MTA Line1 HD Audio Status
&nbsp;&nbsp;Enabled

MTA Line2 HD Audio Status
&nbsp;&nbsp;Enabled

&nbsp;

2019-03-19 21:02:22
Provisioning Complete - Warnings

m78D294596429.chlm8.ma.comcast.net/21.33.48.151

&nbsp;

Time
Priority
Description

Tue Mar 19 21:01:39 2019
Warning (5)
Dynamic Range Window violation

Tue Mar 19 21:01:39 2019
Warning (5)
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28;CMTS-MAC=94:d4:69:22;CM-QOS=1.1;CM-VER=3.1;

Tue Mar 19 21:01:39 2019
Warning (5)
Dynamic Range Window violation

Tue Mar 19 21:01:39 2019
Warning (5)
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=94:224:69:;CM-QOS=1.1;CM-VER=3.1;

Tue Mar 19 21:01:28 2019
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=78:d28;CMTS-MAC=9:22;CM-QOS=1.1;CM-VER=3.1;

Time Not Established
Notice (6)
Honoring MDD; IP provisioning mode = IPv6

Time Not Established
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=7828;CMTS-MAC=9:22;CM-QOS=1.1;CM-VER=3.1;

Time Not Established
Warning (5)
Lost MDD Timeout;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Time Not Established
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:d2:94:59:64:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Time Not Established
Warning (5)
Lost MDD Timeout;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Time Not Established
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

vkdelta · Answer

ask them to remove it completely and reprovision this.&nbsp;
this looks like MTA config file issue.&nbsp;

ninjaroo · Answer

I beleive they did that because I was asked to hard reset the modem and waiting several minutes for it to return.
&nbsp;

ninjaroo · Answer

Issue solved. When I got home it was working.

vkdelta · Answer

excellent. Please close the thread as resolved.&nbsp;

Forum Discussion

cm1150v Voice modem Mta provisioning rejection Xfinity

4 Replies

Hardware Version	1.01

Firmware Version	V2.02.03

Cable Modem Serial Number

CM Certificate	Installed

MTA Provision Status	Rejected
MTA MAC Address	78:
MTA Telephony Line1 Status	Disabled
MTA Telephony Line2 Status	Disabled
MTA Line1 HD Audio Status	Enabled
MTA Line2 HD Audio Status	Enabled

Time	Priority	Description
Tue Mar 19 21:01:39 2019	Warning (5)	Dynamic Range Window violation
Tue Mar 19 21:01:39 2019	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28;CMTS-MAC=94:d4:69:22;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 19 21:01:39 2019	Warning (5)	Dynamic Range Window violation
Tue Mar 19 21:01:39 2019	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=94:224:69:;CM-QOS=1.1;CM-VER=3.1;
Tue Mar 19 21:01:28 2019	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=78:d28;CMTS-MAC=9:22;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=7828;CMTS-MAC=9:22;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Warning (5)	Lost MDD Timeout;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:d2:94:59:64:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Warning (5)	Lost MDD Timeout;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;