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Forum Discussion
BreedTN
Jun 08, 2019Tutor
Cm1200 losing power
I had this modem for about a days. It turns itself off. Please help!
- Jun 08, 2019
You could exchange it where ever you purchased it. Most placed have an exchange policy with a certain window. If its only a couple days, you should still be within that window but check with wherever you purchased it.
plemans
Jun 08, 2019Guru - Experienced User
Is it plugged in correct both to the outlet and the back of the modem? If it is, I'd return/exchange it. You might have gotten a defective item. If you're outside of your return window, you can open a support ticket with Netgear for warranty exchange.
BreedTN
Jun 08, 2019Tutor
I have had it only a week. Hiw do I get an exchange?
- plemansJun 08, 2019Guru - Experienced User
You could exchange it where ever you purchased it. Most placed have an exchange policy with a certain window. If its only a couple days, you should still be within that window but check with wherever you purchased it.
- BreedTNJun 16, 2019TutorI did exchange with Amazon. All is working great