My modern reboots about every ten minutes. I have called my cable company (spectrum) and they sent out a tech that told me all the signals were good and that the modern seems to be the problem. I called netgear support and they told me they couldnt help me troubleshoot the unit. My router stays connected to all my devices but loses the internet so I know it's not the router. Any help would be greatly appreciated. Thank you.

Silenced78 No it did not. I have called Netgear and talked to the techs there and they just tell me to run through the troubleshooting that has already been completed and that my 90 day tech support is over and I need to pay $70 so them to look at the software. I will be calling again to try to get a new unit as I have replaced it with a modem from my IPS which has been working with no issues. This is not a software issue. I have gone through every port with the same outcome. They tell me it is an issue with the connection to the router but I get the issue going straight to my computer. They obviously dont know or want to help unless you pay the $$$.

do you have a screen snip of the cable connections page and the logs? Also, have you direct connected a pc to the cm1200 and ran it for a period of time? if it happens every 10 minutes, you should fairly quickly be able to tell if it truly is the modem loosing connection.

I have left both the Modem and router off last night and rebooted this morning. Same issue. I have now been on the Modem directly for about 20 min with no interuptions.

Lost connection right as i posted the last post.

did you have the cable connections page? When you post them as a photo, a moderator has to approve it and it can take days to be approved.click on "choose file" and just post them individually

Cm1200 rebooting every 5-10 minutes.

21 Replies

plemans
Guru - Experienced User
Nov 28, 2020
do you have a screen snip of the cable connections page and the logs?
Also, have you direct connected a pc to the cm1200 and ran it for a period of time? if it happens every 10 minutes, you should fairly quickly be able to tell if it truly is the modem loosing connection.
- Scopoletus
  Tutor
  Nov 28, 2020
  I have left both the Modem and router off last night and rebooted this morning. Same issue. I have now been on the Modem directly for about 20 min with no interuptions.
  - Scopoletus
    Tutor
    Nov 28, 2020
    Lost connection right as i posted the last post.

Forum Discussion

Cm1200 rebooting every 5-10 minutes.