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gandestudios's avatar
gandestudios
Aspirant
Sep 22, 2020

cm1200

We have had continuous problems with the modem dropping internet.  we have troubleshoot with IPS and had techs out to check service.  it will work fine for a while and then start dropping internet CONTINUOUSLY.  we have not had the unit long and thought it was the IPS provider that was the problem..  my productivity is down and this has got to be fixed.  help is appreciated. 

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 22, 2020

    The screen shots of the cable connections page and logs help with checking line issues. 

    Also, if you have any splitters, amplifiers, attenuators in line, remove them. 

    check the line for kinks, damage, corrosion, cheap/bad/loose connectors. 

  • MondoMaryland's avatar
    MondoMaryland
    Aspirant
    Mar 20, 2021

    I am having the same problem.  ISP came out and checked the signal, reterminated the coax, and removed a splitter.  It seemed OK for a couple of days before service dropped again.  If I unplug the modem and plug it back in service is fine for a while.  When the connection is down the upload light is flashing.  Just got off the phone with Netgear and am trying a factory reset....

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 20, 2021

      What firmware version is loaded on the modem? 

      Who is your ISP? 

      MondoMaryland wrote:

      I am having the same problem.  ISP came out and checked the signal, reterminated the coax, and removed a splitter.  It seemed OK for a couple of days before service dropped again.  If I unplug the modem and plug it back in service is fine for a while.  When the connection is down the upload light is flashing.  Just got off the phone with Netgear and am trying a factory reset....

       

       

       

      • MondoMaryland's avatar
        MondoMaryland
        Aspirant
        Mar 21, 2021
        FURRYe38 wrote:

        What firmware version is loaded on the modem? 

        Who is your ISP? 

        MondoMaryland wrote:

        I am having the same problem.  ISP came out and checked the signal, reterminated the coax, and removed a splitter.  It seemed OK for a couple of days before service dropped again.  If I unplug the modem and plug it back in service is fine for a while.  When the connection is down the upload light is flashing.  Just got off the phone with Netgear and am trying a factory reset....

         

         

         

        Thanks for the reply, Furry,

         

        Firmware Version V2.02.05

        ISP is RCN
        I tried enabling this yesterday, but still lost connection to ISP again last night and had unplug modem to reestablish.
        Extended Upstream Transmit Power

        Enable Extended Upstream Transmit Power

         

        Log entries and channels are attached.
         
        Any insight woud be appreciated.
         
        C