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Forum Discussion
CM2000 Event Log Export Encryption
I just got a CM2000 to replace another perfectly good modem that Comcast starting having compatibility issues with. I'm keeping an eye on the event logs to see if I see any of the same issues show up...
What is the file format of the exported file?
So opening this in notepad or a text editor comes back garbled?
When you click the export button, you get a confirmation popup:
If you confirm, you get a progress bar:
The resulting file is named NETGEAR_xxxxxxxxxxxx.bin (where xxxxxxxxxxxx is the MAC address of the modem) and opening in a text editor shows nothing human-readable (at least, not in any language I recognize).
Well probably the text that says "only for NETGEAR analysis" probably means once it's sent to NG, they only have the ability to decode and review the information. and the .bin file so this would be a encrypted binary file. So only NG can decode it. Only needed for troubleshooting extreme issues.
Yeah, exactly. That's what I'm interested in knowing more about. Why is it encrypted? What's in the file? If someone at Netgear support can decrypt it, why can't I?