NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM2000 Event Log Export Encryption
I just got a CM2000 to replace another perfectly good modem that Comcast starting having compatibility issues with. I'm keeping an eye on the event logs to see if I see any of the same issues show up...
What is the file format of the exported file?
So opening this in notepad or a text editor comes back garbled?
When you click the export button, you get a confirmation popup:
If you confirm, you get a progress bar:
The resulting file is named NETGEAR_xxxxxxxxxxxx.bin (where xxxxxxxxxxxx is the MAC address of the modem) and opening in a text editor shows nothing human-readable (at least, not in any language I recognize).
Well probably the text that says "only for NETGEAR analysis" probably means once it's sent to NG, they only have the ability to decode and review the information. and the .bin file so this would be a encrypted binary file. So only NG can decode it. Only needed for troubleshooting extreme issues.
Yeah, exactly. That's what I'm interested in knowing more about. Why is it encrypted? What's in the file? If someone at Netgear support can decrypt it, why can't I?
Probably due to ISP service information and other items that users may not need access too. Most of the time if there is a problem between NG and the ISP, they will collaborate on the issue to get it fixed. I've heard the modems and the FW are tightly controlled and only the ISP has the necessary information since there the ones that handle the ISP signal up to the modem and the the only ones responsible for any FW updates that NG gives them.
Again, only for problems that can't be solved by normal means and would need NG support and engineering intervention. Otherwise, I wouldn't worry about it.