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Forum Discussion
CM2000 Event Log Export Encryption
I just got a CM2000 to replace another perfectly good modem that Comcast starting having compatibility issues with. I'm keeping an eye on the event logs to see if I see any of the same issues show up...
Yeah, exactly. That's what I'm interested in knowing more about. Why is it encrypted? What's in the file? If someone at Netgear support can decrypt it, why can't I?
Probably due to ISP service information and other items that users may not need access too. Most of the time if there is a problem between NG and the ISP, they will collaborate on the issue to get it fixed. I've heard the modems and the FW are tightly controlled and only the ISP has the necessary information since there the ones that handle the ISP signal up to the modem and the the only ones responsible for any FW updates that NG gives them.
Again, only for problems that can't be solved by normal means and would need NG support and engineering intervention. Otherwise, I wouldn't worry about it.
Yeah, not worried about it, just curious. There’s all kinds of ways to provide data to the ISP side. DOCSIS itself defines pretty much everything the head end needs to command and control a modem. Putting the customer user in charge of exporting encrypted data for the cable provider or modem manufacturer seems strange. On the other hand, for power users it’s probably got a ton of interesting data…
If you are really digging, at one time there was internet chatter about Netgear backup configuration files. They were a XML spreadsheet compressed into a password protected zip file and then renamed. The passwords were available in the chatter. An internet search may find some of this history. Maybe a similar approach on the exported event logs?
These .bin files are binary and would probably need decode tokens or keys to decode the .bin file.
