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CM2050V - Latest Firmware Preventing 2.5 Gbps Passthrough on Ethernet Port
Hello all, and specifically to the moderator, I'm reporting a potential firmware or hardware version defect where the native Ethernet port fails to pass through 2.5 Gbps speeds to the LAN, with f...
Thank you all for your helpful input and suggestions!
I wanted to share that my issue is now resolved.
Initially, getting support from Netgear for my out-of-warranty modem was challenging, especially for what seemed like an "ISP-side firmware" issue. I couldn’t open a case via phone or chat without purchasing a support plan, which was frustrating. So, I turned to my ISP for help.
I connected with an upper tier technician who, despite initially pointing to the modem vendor (since it’s customer owned), worked with me to troubleshoot the issue. After another reset/refresh on their end, the ethernet port finally was able to deliver the 2.5 gig expected speed (1900 to 2100 Mbps).
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://www.netgear.com/support/contact/
FURRYe38,
Sorry, I can't publicly publish any logs or status of the modem (or any connected system) due to security and privacy of this network, I appricate your help and understanding on this matter.
Regarding Frequency, Power, and SNR they are all were in spec, and the required number of bonded (Downstream Bonded Channels, Upstream Bonded Channels, Downstream OFDM Channels, and Upstream OFDMA Channels were correctly working for the 2.1 Gbps Service. There were no discernible errors in the log that would indicate anything other than optional operation.
So until we hear from DarrenM and feedback from Netgear (hopefully he can get this pushed through), there are no consumer side settings in the modem that can be looked at or changed. I'm satisfied with Xfinity through review of not only the network connections and method of testing, but also that the modem is operating as expected, apart from not passing through 2 Gbps to the ethernet port.
You can put the logs on a post. Espeically the cable connections logs. Only item would be to remove the MAC address from the EVENT Logs. Saying all with in spec doesn't tell anything.
However you'll need to reach out to NG support and get there help since we can't seem to help you out further.
Good Luck.