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ATB's avatar
ATB
Star
Oct 25, 2023

CM2050V unstable after Comcast updated firmware

I have the same issue with two CM2050V modems at two locations (one in Massachusetts and another in California). I have Xfinity triple-play service (Gigabit Internet option). After the modems have be...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 25, 2023

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

FYI:

https://community.netgear.com/t5/Cable-Modems-Gateways/Nighthawk-CM2050V-Comcast-Firmware-Killed-Speed/m-p/2342274/highlight/true#M45917

  • ATB's avatar
    ATB
    Star
    Oct 25, 2023

    I have tried twice already to reply to your request for log files and somehow it does not get posted.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 25, 2023

      Can you copy the data into a wordpad or word doc then export to PDF file then attach that file to your next post?