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Forum Discussion
CM2050V with the RAX200
I have used both the CM2050V and the RAX200 together since 2020. All of a sudden the front status lights are not working on the CM2050V and occasionally I will get a message that the internet is not working. I called Customer Support and I was told to purchase a 5 year plan or a lifetime plan and the problems would go away. I was not clear on what I am purchasing. Please assist.
2 Replies
Which ISP is the CM modem connecting to?
What is not working on the LEDs in front of the modem? All OFF?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerBe sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
When the lights are failing, it tends to indicate a hardware issue. Whoever you contacted was more than likely a scam site and not a legit netgear site. They pop up all the time.
