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Forum Discussion
CM500 - 0MBPS Upload with full Upstream lock??
My internet connection has been bad the past few days (upload speeds of 0-0.05 mbps), and working remote has been impossible (I am on my own hotspot). Xfinity sent a tech who told me it was my modem, but I have no uncorrectables, full upstream signal lock, and I know it is common practice for Xfinity to blame independent modems and never fix the problem. I need to be able to use my internet as my office has transitioned to 100% WFH. Any advice based on the below?
Event Log and Modem Status:
3 Replies
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853If nothing seems to correct the problem, then modem may need to be replaced.
