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Eezubear's avatar
Eezubear
Aspirant
Aug 28, 2016

CM500-100NAS losing connection

image.pngHi,

 

this past month my cable modem seems to have started losing connection to xfinity.  I tried resetting by unplugging the modem and router and sometimes that works.  More recently, I've found that unplugging the modem from the wall cable does the trick.  Please see log.  

Troubleshooting

3 Replies

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 30, 2016

      Hello Eezubear

       

      Do you have any type of spliters connected to the cable line going to the modem if so try to remove those see if that helps keep the connection. You may also want to have a cable tech come out and check the cable lines.

       

      DarrenM

      • Eezubear's avatar
        Eezubear
        Aspirant
        Aug 30, 2016

        Thanks for the reply.  Only splitter is from source outside.  Connection was stable for 6 months and just started having issues last month.