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jay71787's avatar
jay71787
Aspirant
Mar 21, 2021

Cm500 speeds low

Hi everyone. I have spectrum 400 mbps. Unfortunately my speeds are only 100.
Spectrum tested their lines and it should be getting 400.
Even if I plug my computer directly into the modem I only get 250 max.
I am also using the linksys velop router with this modem.

11 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    so if the computer is hardwired to the modem, you got 250mbps. 

    But if the router is connected, you're only getting 100mbps? 

    that implies that the router is whats slowing your speeds from the 250mbps to the 100mbps. And not the modem.

     

    You can work on getting your speeds from the 250mbps to 400mbps over the direct connection. 

    do you have a screen snip of the modem cable connections page and the event logs from the modem?

    • jay71787's avatar
      jay71787
      Aspirant
      How do I get to the modem page?
      I tried 192.168 but that's the router page.
      Also the linksys app speed test shows 400 mbps
      • plemans's avatar
        plemans
        Guru - Experienced User

        jay71787 wrote:

        Also the linksys app speed test shows 400 mbps

        So the linksys speedtest is showing 400? 

        That indicates the modem and the router are getting full speed. 

        How are testing this? 

        What device are you using? 

        What website?

        Are you testing hardwired? Wireless? (2.4ghz or 5ghz)