CM500V Which lights should be lit when configured correctly

Question

Brand new last week. xFinity claims that the modem is correctly configured on their end.

Internet works fine. Question - should the two bottom phone LED's be lit up or do they only light up when there is a phone physically conneted.

In my case they never come on.

When I sign on to the modem the Voice Status says the following:

MTA Provision Status Disabled

MTA Telephony Line 1 Status Disabled

MTA Telephony Line 2 Status Disabled

MTA Line 1 Audio Status Enabled

MTA Line 2 Audio Status Enabled

No audio on phone. No dial tone.

rkman527 · Answer

After three phone calls and two chat sessions I finally got to an Xfinity person who knew what he were doing. He immediately realized the line was not provisioned and fixed it. The other four people couldn’t figure it out.

FURRYe38 · Answer

I would review the user manual to see if there is any configurations needed on the modem. Maybe modem web page that needs to be looked at.&nbsp;vkdelta&nbsp;

vkdelta · Answer

your voice line is not provisioned by xfinity.(if you have purchased it).you need to call them and ask for right boot file.this is assuming you have purchased correct service from xfinity.

FURRYe38 · Answer

Glad they finally got it working.&nbsp;Please mark your thread and solved so others will know.&nbsp;&nbsp;Enjoy.&nbsp;:smileywink:

vkdelta · Answer

glad you got it resolved from xfinity.&nbsp;

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CM500V Which lights should be lit when configured correctly

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