NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM600 firmware downgrade when switching ISPs?
I have a CM600 that I was using with Spectrum. As part of having their service, they obviously pushed a firmware update, which locked the modem into IPV6-only mode. My new ISP (WOW) does not support that, so their network can't detect my modem. Doing a 'factory reset' on the modem doesn't actually do anything to roll back the firmware. How can I go about fixing this? Right now my modem is essentially a useless brick, and Spectrum of course claims that it's not their fault that the "manufacturer's firmware update" caused it.
It doesn't appear there's a way for an end-user to update or reset the firmware, so I'm kind of at a loss here. And with Spectrum claiming no liability in the issue, I'm basically out of a cable modem.
Any suggestions would be appreciated!
2 Replies
Cable Operators have strictly specified that once the MDD IP mode has been, it should be locked and cannot be modified by the end-user.this is requirement from ISPs vendors have to follow.
Hi vkdelta, thanks for the response! I realize that it's apparently standard for them to push the updates. My question is, how do I get my cable modem back in working conditions, so I can use it with my new ISP? After all, it's my cable modem, not the ISPs, and it isn't written anywhere that it's a single-use device that gets thrown away if you dare switch away from a service provider.. is it something Netgear can reset in the modem?
