CM600 modem help with firmware

Question

I have Mediacom and contacted them to upgrade my firmware per Netgear website. Mediacom advised that they do not have any firmware upgrade and to contact Neatgear. Please help.&nbsp;

surge50 · Answer

Does anyone from Netgear respond here? &nbsp;If not does anyone have a phone number or email to contact them.&nbsp;

DarrenM · Answer

Hello Surge50

&nbsp;

No way to do a manual upgrade of a cable modem if a firmware update is available it would be pushed out via the ISP.

&nbsp;

DarrenM

surge50 · Answer

So how does Mediacom get the latest firmware so they can update my modem. &nbsp;They have told me I have the latest firmware they have access to. &nbsp;Frustrated for sure. &nbsp;First Netgear product and not happy not getting help from either end. &nbsp;Maybe my last?

vkdelta · Answer

what FW are you on?&nbsp;what FW are you looking for?&nbsp;Mediacom has FW released to them back in APRIL 2017.&nbsp;&nbsp;&nbsp;Product : Mediacom RETAIL CM600-100NAS (Mediacom) RETAIL CM600-100NAS (Mediacom)Version Status Date of Issue &nbsp; &nbsp; &nbsp; V1.01.12 Released 11-04-2017 &nbsp; &nbsp; &nbsp;&nbsp;

Jryan619 · Answer

Well that is real nice, is it it. Now I have to go wast tomorrow going back to frys returning all my net gear stuff. That shouldn't be illegal for you to sell something and not tell the consumer - but I will be telling everyone I know. I bought your Cm600 so I wouldn't have to rent one from Time Warmer. You say it's compatible, but the one I just bought from the store was so whacked it could only get on line at 15Mbps, and I average 300. Tried resetting, sending new signals, and than Tim Warner Spectrum says they cannot give me a firmware or software update because I own the device. They will occasionally send out signals to tweak things, but if you buy your own there's nothing they can do for you homie. I heard the same thing at Netgear, there's nothing they can do for me, so I guess I won't have nothing to do with you. I did just buy the Netgear Orbi RBR50/RBS50 2 pack, along with a Netgear hub that was $28. I guess I won't need any off that, because they did offer me a modem/router that is high speed, designed for their network, AC3200, free for a year, and than only five bucks a month after that. That is the only good thing about Charter taking over, TW used to charge $10 per month for the modem, and another $15 on top of that for using their wireless. They said $5 is now their regular price, so everyone might as well get their stuff they update. They also said if I have any dead spots they provide the enhancers at no extra charge. Tomorrow I will be returning $450 worth of your product to the store for your horrible policy of not giving updates.

Forum Discussion

CM600 modem help with firmware

6 Replies