CM700 dropping internet, xfinity claims cable OK

Aspirant

Jan 30, 2023

I am using a tp-link deco ac1200 router. Xfinity claims the cables on their side are OK.

<tabindex=-1>Startup Procedure</tabindex=-1>

Procedure	Status	Comment
Acquire Downstream Channel	411000000 Hz	Locked
Connectivity State	Ok	Operational
Boot State	Ok	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	UnCorrectables
1	Locked	QAM 256	1	387000000 Hz	3.0 dBmV	37.3 dB	0	0
2	Locked	QAM 256	2	393000000 Hz	3.0 dBmV	37.3 dB	0	0
3	Locked	QAM 256	3	399000000 Hz	3.0 dBmV	37.3 dB	0	0
4	Locked	QAM 256	4	405000000 Hz	3.0 dBmV	36.6 dB	0	0
5	Locked	QAM 256	5	411000000 Hz	3.2 dBmV	36.3 dB	0	0
6	Locked	QAM 256	6	417000000 Hz	3.2 dBmV	36.6 dB	0	0
7	Locked	QAM 256	7	423000000 Hz	3.0 dBmV	37.3 dB	0	0
8	Locked	QAM 256	8	429000000 Hz	3.0 dBmV	37.3 dB	0	0
9	Locked	QAM 256	9	435000000 Hz	3.0 dBmV	36.6 dB	0	0
10	Locked	QAM 256	10	441000000 Hz	3.0 dBmV	37.3 dB	0	0
11	Locked	QAM 256	11	447000000 Hz	3.0 dBmV	37.3 dB	0	0
12	Locked	QAM 256	12	453000000 Hz	3.0 dBmV	36.6 dB	0	1
13	Locked	QAM 256	13	459000000 Hz	3.2 dBmV	36.6 dB	0	0
14	Locked	QAM 256	14	465000000 Hz	3.0 dBmV	36.6 dB	23	0
15	Locked	QAM 256	15	471000000 Hz	3.2 dBmV	37.3 dB	0	0
16	Locked	QAM 256	16	477000000 Hz	3.4 dBmV	37.3 dB	7	0
17	Locked	QAM 256	17	483000000 Hz	3.5 dBmV	37.3 dB	0	0
18	Locked	QAM 256	18	489000000 Hz	3.7 dBmV	36.3 dB	4	0
19	Locked	QAM 256	19	495000000 Hz	3.7 dBmV	37.3 dB	7	0
20	Locked	QAM 256	20	507000000 Hz	4.0 dBmV	37.3 dB	0	0
21	Locked	QAM 256	21	513000000 Hz	3.9 dBmV	37.6 dB	0	0
22	Locked	QAM 256	22	519000000 Hz	4.0 dBmV	37.6 dB	0	0
23	Locked	QAM 256	23	525000000 Hz	4.1 dBmV	37.3 dB	0	0
24	Locked	QAM 256	24	531000000 Hz	4.5 dBmV	37.3 dB	16	0
25	Locked	QAM 256	25	537000000 Hz	4.4 dBmV	37.3 dB	7	0
26	Locked	QAM 256	26	543000000 Hz	4.4 dBmV	37.3 dB	1725	0
27	Locked	QAM 256	27	555000000 Hz	4.5 dBmV	36.9 dB	97	625
28	Locked	QAM 256	28	561000000 Hz	4.5 dBmV	36.9 dB	10	0
29	Locked	QAM 256	29	567000000 Hz	4.8 dBmV	37.3 dB	18	0
30	Locked	QAM 256	30	573000000 Hz	4.9 dBmV	37.6 dB	0	0
31	Locked	QAM 256	31	579000000 Hz	4.9 dBmV	37.6 dB	0	0
32	Locked	QAM 256	32	585000000 Hz	5.0 dBmV	37.9 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	8	5120 Ksym/sec	16400000 Hz	44.5 dBmV
2	Locked	ATDMA	7	5120 Ksym/sec	22800000 Hz	44.8 dBmV
3	Locked	ATDMA	6	5120 Ksym/sec	29200000 Hz	44.8 dBmV
4	Locked	ATDMA	5	5120 Ksym/sec	35600000 Hz	44.5 dBmV
5	Locked	ATDMA	10	1280 Ksym/sec	39600000 Hz	41.5 dBmV
6	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV

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CM700 dropping internet, xfinity claims cable OK