CM700 end of life?

Question

I have recently had connection issues with Xfinity and they keep asking about my router (CM700) and they tried telling me today it was at "end of life". Is this true?

last time they came out they found a bad node outside, replaced it, and everything was good for about a month. then a tree hit the lines, the problems are back and theyre trying to say its my "old" equipment. But netgear still sells the CM700? so how is it "end of life"? Bought mine in 2020 if that changes anything.

Kitsap · Answer

The CM700 is still listed on the official Xfinity list of COAM (Customer Owned And Mainted) compatible devices. The list is dated September 18, 2024. Read the wording carefully at the top of the last table.

Here is the link: https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf

Whether you just bought it or not, the device design is getting old and it is one generation (DOCSIS 3.0 vs 3.1) behind. Vendors seldom pull items off the shelf just because it is getting old.

Not sure who you were talking to at Xfinity, they were trying to manipulate you to avoid a service call.

Kitsap · Answer

Hadalnaut&nbsp;wrote:Guess it’s time to upgrade. Might as well get a 4.0 and be future ready.But any reason why the phone tech would want to prevent a service call tho? I don’t see how it would benefit them in any way. Not saying I agree or disagree, just can’t understand why they’d care one way or the other.The DOCSIS 4.0 modems are not available at this time.&nbsp; DOCSIS 3.1 is what you can purchase today.&nbsp;It seems like support is reluctant to schedule truck rolls.&nbsp; It may be more prevalent in different parts of the country due to staffing.&nbsp; When they do get scheduled, often they are cancelled before they actually happen.&nbsp; Locally when they do happen, the Comcast tech visits are accomplished with contractors and not by actual Comcast employees.&nbsp; Also support always threatens a $100 truck roll charge if the problem is the fault of the customer and not the fault of Comcast.&nbsp; Kind of throws a bucket of cold water on the situation.&nbsp;&nbsp;

Kitsap · Answer

Hadalnaut&nbsp;wrote:Ah, I had seen someone mention 4.0 in a Reddit thread and it was 2 years old so I just assumed 4.0 existed by now. Well, at least I won’t waste my time looking for something that doesn’t exist now, so thanks for that.As far as comcast goes tho, yeah that makes a lot of sense… I really hope my area gets another ISP option soon, there needs to be more competition to stem the price hikes and **bleep**ty service. Like.. I pay $87/mo, you can’t come out and check things and just let me know if I need to upgrade without also charging me $100?? Certainly they can afford 1 freebie a year.I am semi-rural with not many bundle options here except Comcast.&nbsp; lately the fixed wireless systems, AT&amp;T, Verizon, and T-Mobile have taken a big bite out of local Comcast for internet only customers.&nbsp; Fiber is not even a gleam in someone's eye and the cable providers have chopped up the pie.&nbsp; None of them have had the need to poach across the dividing lines.&nbsp;There is a good Xfinity_Comcast sub forum over on Reddit.&nbsp; Success stories do exist there, you just have to wade through the complaints about price increases.&nbsp; It is a good option to avoid the customer support phone line or the on-line chat service.&nbsp; Here is the link to check it out:&nbsp; https://www.reddit.com/r/Comcast_Xfinity/.&nbsp;&nbsp;&nbsp;&nbsp;

Hadalnaut · Answer

Apologies, I am using the Cm700 connected to an ASUS router, RT-AX1800S. A few months back I started having intermittent Internet dropouts, at the time Xfinity had noted a high signal to noise ratio, determined it was a bad node, replaced it, and everything was good for a while. A tree hit the lines recently, they repaired the lines, I was having Internet issues again, and now they’re telling me that it’s because of the DOCIS 3.0 protocol that my older modem is using.

And for what it’s worth, that was my fault where I said router, I meant to say modem, and they knew it was a modem. I’m still not entirely sure they know what they’re talking about, but the modem/router confusion. There was my fault.

michaelkenward · Answer

Cable technologies and standards do change. But without an explanation fro your ISP it does sound like they are passing the buck.
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Have they phased out&nbsp;DOCIS 3.0?
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I would still put some effort into troubleshooting the issue.
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We still don't know what your "connection issues" are.
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Disclaimer: Just another user with time on their hands.
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CM700 end of life?

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