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Forum Discussion
976Monkey
Sep 20, 2018Aspirant
CM700 suddenly has slow internet connection speeds
My internet connection is running very slow, to a stand still. I’m using the apple airport extream for a router which is working fine, but the modem seems to be giving issues. Checked the firmwear and...
976Monkey
Sep 20, 2018Aspirant
- DarrenMSep 25, 2018Sr. NETGEAR Moderator
Are you able to post the modem logs and the power levels?
DarrenM
- 976MonkeySep 26, 2018AspirantAlready posted
- vkdeltaSep 25, 2018NETGEAR Employee Retired
your RF line is noisy. If you see your downstream, you have tons of uncorrectables. Over 200,000 on some channels. This will impact performance and it needs to be fixed.
In home wiring: Either you have bad cable, bad connector or bad splitter in your home.
Outside wiring:Get your ISP to check the noise and replace the cables if necessary
- 976MonkeySep 26, 2018AspirantThanks for the suggestions, but your not correct. I had Comcast out and they checked all the wires and re-ran the internal wire, changed connection points and checked the remaining wires. Modem started running normal for about a minute then same thing. I ended up buying another modem and the issue went away, now all is running correct, not really happy that my Netgear didn’t last that long (little over a year). Time to look at other options maybe.