NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
configure modem for higher speed
I have the CM500 modem and AC1900 dual band router. These devices have worked great for me. I recently paid Comcast to upgrade my internet speed to 400mbps. After running tests I was still only ge...
Ok thanks. My first step will be downgrading from 400mbps to a teir that doesnt exceed the capability of the CM500.
I guess from there I hook the modem up to a laptop via ethernet cable and set up as new device?
Ok thanks. My first step will be downgrading from 400mbps to a teir that doesnt exceed the capability of the CM500.
>> Yes, that is fine. 300 Mbps would be a good option
I guess from there I hook the modem up to a laptop via ethernet cable and set up as new device?
>> for making rate changes, I believe you need to call comcast to change the config file. Rate changes cannot be done via self-activation system. Please make sure CORRECT CONFIG FILE has been sent your device. You need to get the CSR agent to confirm this 3 times as they make lot of mistakes. It is for the package your are purchasing and not a low-end config file.
I contacted comcast and dropped the service to 200mbps and gave them the modem MAC address of cm500 modem. They then claimed to list the device and send config file. I tested and still only got 30mbps. They shuffled me through several other people. I asked them to please be sure you sent the correct file. She said, opps, I see a mistake and claimed to correct it. I checked again and got an improvement but still only 45mbps. I think they sent me the low-end file only. The comcast person suggested that maybe I have a poor line signal. BTW, I have no splitters. I have direct line into modem and no other splitters or equipment to interfere. I checked my signals and power via modem at my end and all seems within good range. This looks good right?
New info to share. I got into my router settings and remember that I had set up a network in 5ghz. If I log my iphone onto that network I get the 200mbps im paying for. On the 2.4ghz band, I only get 40ish mbps. So, the issue is in my router.
What's the best way to handle this? Switch as many devices over to the 5ghz band? Maybe keep the 2.4ghz band open for any devices that may not accept 5ghz? Other settings to configure? I'm sure theres a way to get it all right but my knowledge of these things is limited.
Thanks for any help you can give me on this.
