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Forum Discussion
leo25
Jun 26, 2018Aspirant
Connectivity Issues CM1000
I have had the CM1000 paired with the Asus RT-Ac3100 since last September. Starting about last week I have had connectivity issues that I have never experienced before. I had the blast tier from Comc...
vkdelta
Jun 26, 2018NETGEAR Employee Retired
Please post the DOCSIS connection table and DOCSIS Event logs.
you might want to test with Modem only to see if the problem happens modem only.
- leo25Jun 26, 2018Aspirant
I will once I get home tonight but I was testing it with the modem only and it would give me the same issue. Basically while I was troubleshooting the internet would go down so I would again have to unplug and replug it in to be able to get back online.
vkdelta wrote:
Please post the DOCSIS connection table and DOCSIS Event logs.
you might want to test with Modem only to see if the problem happens modem only.
- leo25Jun 26, 2018Aspirant
I am hard wired directly to the modem and just got home and while using my devices the modem went AGAIN. If it is a defect I want it replaced asap. Also I have the gigabit service from Comcast but doing tests right now I am only getting about 600 mbps. I need a solution asap.
- leo25Jul 05, 2018AspirantSo any idea? You never helped me out. My connection has been more stable as far as not disconnecting goes but it isn’t giving me the full 1GB speeds