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Forum Discussion
Critical Events on CM1000 - Drop of Internet Multiple time Daily (Xfinity)
2-3 times a day my connection says "no internet" even thought all the lights are solid green on my CM1000 modem. I have a red light on my router for the incoming internet signal. Rebooting the mode...
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Modem Status:
| Hardware Version | 2.02 |
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| Firmware Version | V10.01.07 |
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| Cable Modem Serial Number | |
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| CM certificate | Installed |
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| CM MAC |