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antinode's avatar
antinode
Guru
Jan 16, 2018

   You've posted a question (badly) about a DSL modem+router in a forum
intended for "Cable Modems & Routers", and included approximately no
useful information in it.  "not working" is not a useful problem
description.  It does not say what you did.  It does not say what
happened when you did it.  As usual, showing actual actions with their
actual results (error messages, LED indicators, ...) can be more helpful
than vague descriptions or interpretations.

   Firmware version?

   To begin, visit http://netgear.com/support , put in your model
number, and look for Documentation.  Get the User Manual.  Read.

  • Disgruntled666's avatar
    Disgruntled666
    Aspirant
    Jan 16, 2018
    Such a lovely tech nerd aren't we?
    Manual read. Did that before posting here.
  • Disgruntled666's avatar
    Disgruntled666
    Aspirant
    Jan 16, 2018
    Such a lovely tech nerd aren't we?
    Manual read. Did that before posting here.
    What was I doing? Using chromecast and connecting with my phone.
    Tried every other device in the house to connect to the 2.4 channel.
    Lights that would suggest error, none.
    Error messages only from other devices saying cannot connect.
    Just as vague only more words.
    Guessing my option is return faulty device as forum just as useful as non existent phone service
    • antinode's avatar
      antinode
      Guru
      Jan 16, 2018

      > Manual read. Did that before posting here.

         Wasn't obvious.

      > Lights that would suggest error, none.

         I'm glad that you're satisfied, but that doesn't tell me much about
      the actual states of the LED indicators on your router.  The "2.4 GHz
      WiFi", "5 GHz WiFi", and "WiFi On/Off button with WiFi LED" LEDs would
      be particularly interesting.

      > Just as vague only more words.

         Yup.  Which is why some accurate, specific details would be more
      helpful.

      >    Firmware version?

         Still wondering.

      > Tried every other device in the house to connect to the 2.4 channel.

         What, exactly, happens when you try?  Does that network SSID appear
      in the lists of available networks on these devices?  Does the 5GHz
      radio work any better?

      > Guessing my option is return faulty device as forum just as useful as
      > non existent phone service

         "Life is like a sewer... what you get out of it depends on what you
      put into it."

      • Disgruntled666's avatar
        Disgruntled666
        Aspirant
        Jan 16, 2018
        My reading it is as obvious as the questions you want answers to without asking them.
        2.4hz - white not flashing
        5hz-white not flashing
        DSL- white not flashing
        Net-white not flashing
        Power-white not flashing

        More specific details are very simple to give when one knows the details that the individual requires. Again I cannot read your mind.

        Firmware- v1.0.1.44

        Yes the 2.4 is visible, it says "authentication error" when trying to connect. Yes same password is used on devices as the network. Re-entered for each attempt.
        5hz works fine for everything except the chromecast, which is an older model so only works on 2.4.

        I might repeat your quote of poor taste as one cannot answer questions they do not know.
        Spend less time infront of the monitor and go out and work on your interpersonal skills. Your life will taste less like a sewer.