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Forum Discussion
Venusjaws
Jul 12, 2021Aspirant
Disable modem on C7000v2 modem/router
Hello, My cable company is making me to use their modem and I need to either rent a router from them or purchase my own. I’m currently using a Nighthawk C7000v2 and was hoping to just use it as a r...
antinode
Jul 12, 2021Guru
> My cable company [...]
Who/what is that?
> [...] is making me to use their modem [...]
Why?
> Is there anyway to disable the modem on my C7000v2 to use it only as a
> router? [...]
Without an Ethernet WAN/Internet port? I don't see how.
> [...] My cable company told me it's possible [...]
Get _them_ to explain how?
It's possible to use a model Cxxxx as a _modem_ only. Visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual (at least). Read. Look for
"Connect Your Modem Router to a Router After Installation and
Activation".
To use a model Cxxxx as a _router_ only, it would need an Ethernet
WAN/Internet port.
Venusjaws
Jul 13, 2021Aspirant
> My cable company [...]
Who/what is that?
—> sorry, I should’ve said my internet provider- spectrum
> [...] is making me to use their modem [...]
Why?
>> they advised that my modem is using DOCSIS 3.0 which they are no longer supporting and need to use a modem with 3.1 or above. Technically I’m not forced to use their modem but I’ll need to spend less money if I only need to buy just a router.
——-
I took your advised and called spectrum who told me that they had other customers who successfully disabled the modem to use their modem/router duo as a router and would need to go through Netgear to do this. I called Netgear for technical support to confirm this and provided the serial number. Called two different representatives and both told me it is possible to turn the C7000v2 into just a router and disable the modem. As my nighthawk was purchased a while ago, I would need to pay $49 for a one time technical support call for them to help me set it up. I don’t want to pay $49 just to have them tell me that they gave me wrong information and it’s actually not possible…
One representative advised that it’s very easy to take care of advised me to do “bridge mode” and something about disabling the wifi radio? All the research I’ve done at this makes it seem like both bridge mode and disabling the wifi radio is to disable the modem which isn’t what I need. Unless I have misinterpreted the information?
Who/what is that?
—> sorry, I should’ve said my internet provider- spectrum
> [...] is making me to use their modem [...]
Why?
>> they advised that my modem is using DOCSIS 3.0 which they are no longer supporting and need to use a modem with 3.1 or above. Technically I’m not forced to use their modem but I’ll need to spend less money if I only need to buy just a router.
——-
I took your advised and called spectrum who told me that they had other customers who successfully disabled the modem to use their modem/router duo as a router and would need to go through Netgear to do this. I called Netgear for technical support to confirm this and provided the serial number. Called two different representatives and both told me it is possible to turn the C7000v2 into just a router and disable the modem. As my nighthawk was purchased a while ago, I would need to pay $49 for a one time technical support call for them to help me set it up. I don’t want to pay $49 just to have them tell me that they gave me wrong information and it’s actually not possible…
One representative advised that it’s very easy to take care of advised me to do “bridge mode” and something about disabling the wifi radio? All the research I’ve done at this makes it seem like both bridge mode and disabling the wifi radio is to disable the modem which isn’t what I need. Unless I have misinterpreted the information?
- FURRYe38Jul 13, 2021Guru - Experienced User
Briidge mode or NAT disable or NAT OFF means that the router and wifi portion of the modem are disabled, leaving the modem portion only enabled.
You can look in the modems web page under Advanced Settings for anything having to do with Bridge mode or NAT mode.
Would be interested in what you find.
Venusjaws wrote:
——-
I took your advised and called spectrum who told me that they had other customers who successfully disabled the modem to use their modem/router duo as a router and would need to go through Netgear to do this. I called Netgear for technical support to confirm this and provided the serial number. Called two different representatives and both told me it is possible to turn the C7000v2 into just a router and disable the modem. As my nighthawk was purchased a while ago, I would need to pay $49 for a one time technical support call for them to help me set it up. I don’t want to pay $49 just to have them tell me that they gave me wrong information and it’s actually not possible…
One representative advised that it’s very easy to take care of advised me to do “bridge mode” and something about disabling the wifi radio? All the research I’ve done at this makes it seem like both bridge mode and disabling the wifi radio is to disable the modem which isn’t what I need. Unless I have misinterpreted the information? - antinodeJul 13, 2021Guru
> [...] need to use a modem with 3.1 or above. [...]
Ok. That makes some sense. So, you'd need a DOCSIS 3.1 modem, and
some kind of router to use with it. (Or another combined modem+router
device. But you're learning just how useless one of those can be when
its modem section fails, or becomes obsolete.)> [...] called spectrum who told me that they had other customers who
> successfully disabled the modem to use their modem/router duo as a
> router and would need to go through Netgear to do this. [...]As I stated, disabling the router section is possible (and supported
and documented), but how you'd bypass the modem section with only a
coaxial-cable WAN port is a mystery. Some people claim to have seen
space aliens, too, but evidence is sparse and unreliable.
> [...] Called two different representatives and both told me it is
> possible to turn the C7000v2 into just a router and disable the modem.
> [...]Someone, I claim, is confused.
> [...] One representative advised that it's very easy to take care of
> advised me to do "bridge mode" and something about disabling the wifi
> radio? [...]"bridge mode" (in this context) means disabling the _router_, not the
modem. See "_modem_ only", above. But that's not what you want.Disabling the router _would_ disable the wireless-network radios,
because they're tied to the router. But that's not what you want.> [...] All the research I've done at this makes it seem like both
> bridge mode and disabling the wifi radio is to disable the modem which
> isn't what I need. [...]
You lost me. But all that "bridge mode" stuff would leave you with a
modem, which is exactly the part of the C7000v2 which you do _not_ want."Connect Your Modem Router [as a modem] to a Router" and "Connect
Your Modem Router [as a router] to a Modem" are two very different
situations, and the one which you want can't be done. I claim.> To use a model Cxxxx as a _router_ only, it would need an Ethernet
> WAN/Internet port.Still true. Contrary advice, I claim, must come from someone who
does not understand what you want (C7000v2-as-ROUTER-only), or does not
understand what "bridge mode" means.
People ask about this possibility frequently. (You're not the first
visitor here whose modem+router modem section has failed, or become
obsolete.) If there were a more pleasing answer than "impossible", then
it might be much easier to find. And you wouldn't need to rely on the
space-alien answer, "I know that other people have done it, but I have
no idea how."