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Forum Discussion
Dropping Internet and can’t connect to CM600
| Time | Priority | Description |
| 2022-01-07, 12:09:43 | Error (4) | Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=28:80:88:9e:0c:28;CMTS-MAC=00:01:5c:68:c8:58;CM-QOS=1.1;CM-VER=3.0; |
| 2022-01-07, 12:09:43 | Error (4) | Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=28:80:88:9e:0c:28;CMTS-MAC=00:01:5c:68:c8:58;CM-QOS=1.1;CM-VER=3.0; |
| 2022-01-07, 12:09:43 | Error (4) | Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=28:80:88:9e:0c:28;CMTS-MAC=00:01:5c:68:c8:58;CM-QOS=1.1;CM-VER=3.0; |
| 2022-01-07, 12:09:42 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=28:80:88:9e:0c:28;CMTS-MAC=00:01:5c:68:c8:58;CM-QOS=1.1;CM-VER=3.0; |
| 2022-01-07, 12:09:40 | Notice (6) | Overriding MDD IP initialization parameters; IP provisioning mode = IPv4 |
| 2022-01-07, 12:08:55 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=28:80:88:9e:0c:28;CMTS-MAC=00:01:5c:68:c8:58;CM-QOS=1.0;CM-VER=3.0; |
| 2022-01-07, 12:08:17 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:9e:0c:28;CMTS-MAC=00:01:5c:68:c8:58;CM-QOS=1.1;CM-VER=3.0; |
Greetings. New user logging on to find a so,ution to why my Internet keeps dropping.
Have had Spectrum come out and say everything up to the cable modem is fine. But of course it doesn't happen while they are here. When it drops, Ican still logon to the router.
When the Internet is down, I can't login tothe cable modem at 192.168.100.1
This is a snippet of the log
1 Reply
What is the brand and model of the host wifi router connected to the modem?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
