NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

StarboardBow's avatar
StarboardBow
Star
Jul 04, 2017

embedded web interface fails after week runtime

Have C3700-100NAS, currently running firmware V2.02.08 upgraded thru Comcast xFinity ISP.   Can normally connect to unit's embedded web interface both thru default IP 192.168.0.1 and URL http://rou...
c3700
Troubleshooting
StarboardBow's avatar
StarboardBow
Star
Jul 24, 2017

Received response from Netgear Support (Netgear Support Case #28684210) stating the following:

"Our engineers seem to be able to find the cause of this issue. They will release a firmware to fix it. However, it is going to take a while before it will be released to Xfinity end users."

Regards,

Ricardo

Expert ID: 8315

NETGEAR L2 Support Expert

 

Also, received followup response to followup inquiry as to timeframe when firmware fix can be expected to be released stating the following:

"Thank you for responding. I cant really provide an ETA on when our engineers will release the new firmware. Once the provide it to your ISP, the ISP will run another test before they will push the firmware to the modem/routers."

Regards,

John

Expert ID: 8312

NETGEAR L2 Support Expert

JsChiSurf's avatar
JsChiSurf
Tutor
Sep 26, 2017

StarboardBow

 

Curious if the issue still remains for your router version as well (https://community.netgear.com/t5/Cable-Modems-Routers/AC1900-C7000-100NAS-Admin-web-server-stops-responding/td-p/1287611) and/or if you've received a firmware update to address since your post?

 

I can't seem to even get the courtesy of a response to my ticket to acknowlege after repeated follow ups, which is very frustrating.  Surprised to see that you received a response at least.

  • StarboardBow's avatar
    StarboardBow
    Star
    Sep 26, 2017

    JsChiSurf --

     

    Am still awaiting release of firmware update to fix issue found with current v.2.02.08.

     

    Back in early July, Netgear Support indicated their engineers confirmed it would take 2-3 months for new firmware to be released -- do plan to follow up soon to get status.

     

    Would suggest maybe referencing my open ticket number noted above in your ticket which might get some response.