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Forum Discussion

Cornchips's avatar
Cornchips
Follower
Jul 11, 2020

End of life for C7000?

My Nigthawk C7000, which I bought in 2016, has fail intermittently for the last few months. Each time the cable company or I have to reboot it to get it going again. Also each time it goes down I never lose cable service, just the internet. Now  when it fails, it default back to it old network id's, and I  have to update them. Is my Nighthawk dying or is there a solution? Thanks 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 11, 2020

    Log into the cable connections page on it and take a screen snip of it. Post that back here with a screen snip of the logs. 

    that helps check your connection. 

    If you have any splitters, attenuators, or amplifiers in line, remove them. They can cause issues. 

    hard part about internet service is its more finicky than simple cable tv. Its need certain power levels. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 13, 2020

    Has a factory reset been performed and setup from scratch? 

    Any Wifi Neighbors near by? If so, how many