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Firmware 2.02.08 Updates Broke Wi-Fi Connectivity
Model: C3700-1200NAS
Unbeknownest to us, our Internet Service Provider (ISP) [Mediacom] pushed the firmware updates from version 1.0.X.X and our Wi-Fi connectivity stopped working late last year. It worked great since we bought it. Today we needed the Wi-Fi connectivity and enabled the connection via software except the light(s) for either 2.4/5.0 GHz is/are not lit. Pressed the Wi-Fi button = no success.
Found a discussion page about the new version that caused their Wi_Fi connectivity issues except offered no solutions other than it was the ISP issue. I noticed the newer firmware update and confirmed that we received the new version without any knowledge.
I understand that we cannot revert back to the recent firmware, nor do we want to given updated tweaks/security within the hardware/software. However, the firmware broke our Wi-Fi connectivity.
Do not suggest a factory reset or anything else for that matter other than to confirm if there is a flaw in the new firmware. I am not going to contact our ISP because it is a Netgear propduct and/or be given the run around through phone calls/chat rooms. I have been through it once and read many horror reviews. We bought Netgear products after we had issues with another company.
All that I ask is to offer a KNOWN solution that I will try and report back. I figured that by 8 - 10 months, I would have already found an answer/solution from other community users.
Thank you for your time.
OS = Windows 10 -- everything worked with this OS until after the firmware update. Genie software still looks the same.
EaglesNest80s wrote:
Do not suggest a factory reset or anything else for that matter other than to confirm if there is a flaw in the new firmware.I'm afraid that any attempts to fix this will almost certainly involved a factory reset. If you aren't willing to try that you are stuffed.
Likewise not contacting the ISP. They foisted this update on you, for reasons best known to themselves. Netgear will only bounce you back to them. Or put you "on hold" while they consult the ISP.
The choice is yours.
4 Replies
EaglesNest80s wrote:
Do not suggest a factory reset or anything else for that matter other than to confirm if there is a flaw in the new firmware.I'm afraid that any attempts to fix this will almost certainly involved a factory reset. If you aren't willing to try that you are stuffed.
Likewise not contacting the ISP. They foisted this update on you, for reasons best known to themselves. Netgear will only bounce you back to them. Or put you "on hold" while they consult the ISP.
The choice is yours.
Michael -
Thanks for the input/suggestion. I dreaded the factory reset and went ahead and did the factory reset with Netgear Genie Firmware version 2.02.08 at Advanced / Cable Information page. Rebooted the router/modem and reverted back to the standard 192.168.0.1 ip address. Firmware remained unchanged.
Input all the values back in and reset the ip address. Now everything works as it should. The only exception is that the new issue relates to Windows 10, which those users who owns an older laptop - started with either Windows XP/7 OS - with incompatible wireless card could either update the latest driver(s) from the manufacturer Website, buy another wireless card compatible for Windows 10 or buy a new laptop with the latest hardware. We have two laptops that could not connect to Wi-Fi after hours of research.
With that said, we know that it is not a Netgear router/modem issue because our iPad/phones connects to either 2.4g / 5 g Wi-Fi just fine. At least, your suggestion for a reset was a simple fix.
Thank you.
PS
Readers: this is for the C3700-100NAS router/modem with the latest firmware. Other router/modems with Netgear Genie may resolve the same result after ISP pushed the latest firmware. By the way, you can run a backup at Advanced > Administration > "Backup Settings" page, which I opted not to do after the firmware updates. I did run the backup update after I input all the values and settings back on for future problem(s). Good luck.
That's good news. Another one rescued by a reset. It is a pity that Netgear does not have ways of making these things easier. The least they could do is to write a small program to save the settings in a human friendly, readable format.
I know what you mean about Windows 10 and its drivers. Out of the box it seems to force generic drivers on us, many of them limited in their capabilities.A complicating factor is that the people who make PCs and motherboards buy in things like network chips and they don't always keep these up to date, so you may have to go to the chipset makers' sites. In my case, I get the LAN drivers from Realtek.