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Forum Discussion
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
Hi SimpleUser I apologize for any inconvenience this may have caused you.
Cable modem manufacturers do not do manual firmware updates. All firmware updates must go through the DOCSIS system meaning once ISP's certify the firmware that firmware is uploaded to TFTP and provisioning servers then pushed out to the users modems. So, your ISP is responsible in updating the firmware of your modem.
The latest firmware available for your device is version 2.01.14.
See this article for more information.
Are there magic words I am supposed to use to get Time Warner Cable to update the modem? I asked them and they said that they will not update equipment that is not theirs.
Hello SimpleUser
What is the current firmware that your C6300 is on? what issues are you currently having with the modem? And about the firmware you can not get TWC to update just your modems firmware when they approve the firmware it gets pushed out to all customers but the latest firmware for the C6300 just came out a couple weeks ago.
DarrenM
Hi SimpleUser,
Do you have any updates since last posting? I am having the same issue (same router same ISP).
This is definitely an eye-opener for future router purchases. I can't imagine there isn't some other way to update the firmware on these routers (USB in back of router?) than "to go through the DOCSIS" system.
TWC did tell me that my modem "would be upodated automatically as all the TWC modems will be compatible with the firmware [once they approve it]". She then said, "Your modem will be updated with the newest firmwares. I have checked twice and confirmed with my supervisor."
I will keep an eye on it and hopefully this will end up being true for all of us in this situation.
P.S. Only starting looking in to this because for some reason my phone connected to my Wireless Network cannot access the web. This only became an issue very recently without me changing anything, so not sure what's going on...
Hello cgs626
The current firmware for the C6300 on TWC is V2.01.14 this was released not to long ago is this the version you are on?
DarrenM
