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Forum Discussion
SimpleUser
Mar 07, 2016Tutor
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
SimpleUser
Mar 08, 2016Tutor
Are there magic words I am supposed to use to get Time Warner Cable to update the modem? I asked them and they said that they will not update equipment that is not theirs.
DarrenM
Mar 16, 2016Sr. NETGEAR Moderator
Hello SimpleUser
What is the current firmware that your C6300 is on? what issues are you currently having with the modem? And about the firmware you can not get TWC to update just your modems firmware when they approve the firmware it gets pushed out to all customers but the latest firmware for the C6300 just came out a couple weeks ago.
DarrenM