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Forum Discussion
SimpleUser
Mar 07, 2016Tutor
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
DarrenM
Mar 30, 2016Sr. NETGEAR Moderator
Hello Nbrown
all the firmware is pushed out by the ISP even if you own the modem I would call them and ask for there Level 3 support they know more about the modems and they can send some hits and re provision the modem so it will update.
DarrenM
Foreverlost83
Mar 31, 2016Tutor
I'm having the same problem. They claim they try to update the firmware but say the modem won't except the update and that it reverse to the previous version on its own. And to contact netgear. I'm also having problems with the cellphones connecting to Internet with apps and even my store to download apps
- DarrenMApr 01, 2016Sr. NETGEAR Moderator
Hello Foreverlost83
Who is your ISP? and what firmware version is the modem on?
DarrenM
- Foreverlost83Apr 02, 2016Tutor
Time Warner Cable firmware version 1.02.19
- DarrenMApr 04, 2016Sr. NETGEAR Moderator
Hello Foreverlost83
Try to have TWC send some hits and reboots to the modem because it should be on 2.01.14 this fixes alot of issues.
DarrenM