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Forum Discussion
SimpleUser
Mar 07, 2016Tutor
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
DarrenM
Apr 01, 2016Sr. NETGEAR Moderator
Hello Foreverlost83
Who is your ISP? and what firmware version is the modem on?
DarrenM
Foreverlost83
Apr 01, 2016Tutor
Time Warner Cable firmware version 1.02.19
- DarrenMApr 04, 2016Sr. NETGEAR Moderator
Hello Foreverlost83
Try to have TWC send some hits and reboots to the modem because it should be on 2.01.14 this fixes alot of issues.
DarrenM
- Foreverlost83Apr 04, 2016Tutor
Time Warner Cable cold booted the modem and resent the signal. Firmware didn't upgrade, there tier 2 referred me back to you guys saying that the patch you guys gave them to fix the problem did not work...
- DarrenMApr 04, 2016Sr. NETGEAR Moderator
Hello Foreverlost83
I just found out that the firmware was never pushed out like I was originally informed it got delayed very sorry about that right now its still being certified by TWC and should be out sometime soon but I do not have a ETA
DarrenM