NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
Hi SimpleUser I apologize for any inconvenience this may have caused you.
Cable modem manufacturers do not do manual firmware updates. All firmware updates must go through the DOCSIS system meaning once ISP's certify the firmware that firmware is uploaded to TFTP and provisioning servers then pushed out to the users modems. So, your ISP is responsible in updating the firmware of your modem.
The latest firmware available for your device is version 2.01.14.
See this article for more information.
I just got off the phone with TWC and after argueing with them, because I told them exactly what it says on the article you mention http://kb.netgear.com/app/answers/detail/a_id/25477/~/current-firmware-version-for-netgear-cable-modem-routers and all i got was a "I am sorry Mr but pushing firmware updates is not something that we do, you have to contact the manufacture and have them send you the updates"
So who in the heck is supposed to push this damn updade? because so far the only one that is getting screwed on this is the costumer (myself) becasue i cant port forward, i cant assign static ip for any device.
I'm sick and tired of being pushed around back and forth between Netgear and TWC.