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Forum Discussion
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
Hello firnesskla82
I have heard the firmware was certified and is suppose to be pushed out by TWC the first week of June all you should need to do is unplug the modem and plug it back in and the modem should update. If you do not receive the update I would then contact TWC and ask for thier level 3 internet support they know alot more about this than a normal rep and should be able to reset your modem properly to get the firmware.
DarrenM
Thanks for the update....
I would appreciate, if the following documentation be updated
The aforementioned link just has the following note: "If you determine that you are not using the latest firmware version for your NETGEAR cable modem, contact your ISP and ask for an upgrade to the latest firmware version. This is especially important for Comcast and Time Warner customers who are having connectivity issues."
Instead, it should say something like, "version 2.02.08 for C6300/TWC is still undergoing testing and is currently not available." Making the customer call TWC and then TWC to recommend for the customer to contact Netgear is customer support hell. This type of support from Netgear is extremely irresponsible. This is my first netgear router (a long time Linksys/Cisco user), so far, Netgear's first impressions have not been pleasant.
Moving forward, as a customer, I expect more/better communication between TWC and Netgear. It seems like there's some sort of rift between the two. You guys have been depending on the customer to relay the communication between two companies. Instead of relying on your customers to be the conduit, please do it for us.
Who's your VP/Director of Support??? This reflects negatively on him/her. I can't believe this is okay with VP/Director of Support:
Thanks for listening...
-- Just a frustrated customer.
p.s. I've been attempting to upgrade my firmware for months only to find out that it has not yet been released (after being bounced around by both sides, sigh....).