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Forum Discussion
SimpleUser
Mar 07, 2016Tutor
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
ElaineM
Mar 07, 2016NETGEAR Employee Retired
Hi SimpleUser I apologize for any inconvenience this may have caused you.
Cable modem manufacturers do not do manual firmware updates. All firmware updates must go through the DOCSIS system meaning once ISP's certify the firmware that firmware is uploaded to TFTP and provisioning servers then pushed out to the users modems. So, your ISP is responsible in updating the firmware of your modem.
The latest firmware available for your device is version 2.01.14.
See this article for more information.
bearilla83
Sep 24, 2016Aspirant
Im haaving issues with my modem like the others. I am on cox cable how do I fix my issue?