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Forum Discussion
SimpleUser
Mar 07, 2016Tutor
firmware update c6300 ac1750
It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
Cmakar
Sep 25, 2016Aspirant
I spent an hour on the phone with Time Warner and finally got my personal Netgear c6300 set up and it is working perfectly now I look at the firmware and it is version 2.01.14 and now all my devices are working in the speed is a lot faster than the ubee gave me. Buy Samsung Galaxy Note 5 would never stay connected on Wi-Fi and now it is blazing fast. This was all that I wanted and it's confusing that Netgear had this firmware back in January and I had to wait till now before I could use it. I mean that they initially downgraded the firmware on my NETGEAR with an old one because that's what they say they support. With regard to the person on Cox Cable that has a problem if you call them on the phone and they know what they're talking about they're either going to say they support a two-point 1.14 firmware or not and if they don't then you should not use your Netgear on their system because you'll have the same problems I did. I literally spent 10 hours over a three-day period and replaced 3 Netgear routers from Netgear and they kept downgrading my firmware every time but the fact that I couldn't get a straight answer out of Netgear or Time Warner made it very difficult period because they both kept pointing the finger at each other and it really came down to Time Warner is the one that will push down a firmware to your router that they support at that point in time. And if you get someone that does not speak English very well you will just get more and more frustrated.
KayK
Sep 26, 2016Tutor
Good to hear - my problems also went awat with the firmware up-grade.
It took only 5 minutes by chat - that why I prefer chat. Calling TWC can be very frustrating and time consuming.
Kay