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SimpleUser's avatar
SimpleUser
Tutor
Mar 07, 2016

firmware update c6300 ac1750

It seems Netgear sold me a cable modem that can only be updated by an ISP. Of course, my ISP (TWC) will not update the firmware because it is not their equipment. So, I figure I will try to return th...
Before You Buy
Firmware
MrRizzo's avatar
MrRizzo
Aspirant
Oct 06, 2016
I have a c6300 and my isp said they don't have any firmware updates for netgear modems. They said you would have to spend me the firmware as they don't deal with Netgear. Talked to all sorts of I.T. personnel and everyone said the same thing. I'm running V1.02.21
  • boxcar-7's avatar
    boxcar-7
    Guide
    Oct 08, 2016

    Hi All,

    Can anyone please give me a straight answer on firmware update.  I have v2.01.14.  I have read most of the threads.  What is up?  I did the live chat with TWC (loosers) and they said they do NOT do this.  We went round and round or "Ping Pong" to use another members words.  Bottom line I did not get any resolution.  I'm having streaming issues between my router USB and my Roku 4.  I read in one chat where this firmware: https://www.dropbox.com/s/b7urg2qqyr66xvp/V1.0.7.3_beta_roku.chk?dl=0  fixed the issue.  I've downloaded, but do not know what to do with it.  Then I found this chat,  so, can someone please chime in with what is correct to fix my issue and or update my firmware if there is a newer and better version.

    Here is the chat: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-abd-Roku3-and-4-unable-to-stream-movies-off-USB/td-p/1059381/page/2

     

    Boxcar-7 standing by....Cheers.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Oct 10, 2016

      Hello Boxcar7

       

      You are unable to manually update the firmware. Even though you own the modem the cable company still pushes out the firmware updates. Netgear sends the ISP the firmware they then review the firmware and make any changes they want to the firmware then push it to all modems at the same time.

       

      http://kb.netgear.com/app/answers/detail/a_id/25477?cid=wmt_netgear_organic

       

       

      DarrenM

      • boxcar-7's avatar
        boxcar-7
        Guide
        Oct 11, 2016

        OK, then Netgear needs to beat down TWC, who insisted they do NOT do firmware updates.  Even after I told them what you (Netgear Support) stated.  After 10+ minutes of live chatting I got no where.  In my oppion there is brake down in responsibility to the customer.  I've moved on and learned that the Seagate 2TB HD will not stream through my Netgear C6300 Router because it also has to power the HD.  I tried streaming a movie using an HD tht has it's own power source and it played just fine.  So, I have found a Sabtent USB docking station (model # EC-DFFN) that will power my 2TB drive.  It makes sence that it should stream now.  Can you, Netgear, give me a thumbs ups that it will work fine before I spend my dollors?

        Link here: https://www.sabrent.com/product/EC-DFFN/usb-3-0-sata-external-hard-drive-lay-flat-docking-station-built-cooling-fan-2-5-3-5in-hdd-ssd

         

        Seen your link above and see that TWC is on the current version based on your table.  But, that does not excuse TWC tech support from informing customers that it is NOT thier responsibility.  TWC.....the worse!!

         

        Thanks for your time and support.

        Boxcar-7...