Firmware update C7800 — Nighthawk X4S AC3200 WiFi Cable Modem Router

Question

It’s been 15 hours and the firmware is still being updated. I called Netgear and said this is typical? Seems like it may be corrupted?

ReturnDesender · Answer

I was having a similar issue, my modem was giving me issues with trying to do a firmware update and was doing one infinitely. I somehow got lucky and it let me use the internet after having restarted it several times but it was still saying it was doing a firmware update. I had to change some port forwards for a server I am hosting and it would not let me access the admin page so I had no choice but to fix it. After reading around and people saying neither netgear or the ISP could fix it I messed around with it a bit. I figured, if it has to update than it must have internet connection to do so. I turned off the modem/router unplugged the coax/ethernet and kept the power cable plugged in. Powered it back on with all that stuff unplugged. Then went into the admin page on my computer and logged in. THEN plugged in the coax or ethernet depending on your connection. And it stopped doing the firmware update

plemans · Answer

No, it doesn't take 15 hours for it to update.&nbsp;the update is pushed by the isp and usually takes minutes.&nbsp;What's saying its updating as its not user updateable?&nbsp;

Maizeandblue · Answer

Thank you for confirming.When I select the wifi name, it says “Firmware is updating. Please don’t power off and wait upgrading to be be complete”When I called Comcast four separate times, they wouldn’t update the firmware.

plemans · Answer

What is saying that?&nbsp;Logging in through the web browser?&nbsp;Netgear genie?&nbsp;the netgear app?&nbsp;What exactly is saying it?&nbsp;Did you try rebooting?&nbsp;

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Firmware update C7800 — Nighthawk X4S AC3200 WiFi Cable Modem Router

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