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PickyBiker1's avatar
PickyBiker1
Aspirant
Jun 13, 2018

Frequent disconnects C7000v2, FW V1.02.04, on Suddenlink

I have had this C7000v2 modem/router for a couple months and it frequently disconnect 2g wifi. (not using 5g). Suddenlink has been out to "improve" the signal but it doesn't help. The firmware is V1.02.04. The Netgear website indicated it should be V1.02.06, but neither they, nor Suddenlink will update it. There does not seem to be an option to update it on your own.

I have tried numerous options like rebooting it, checking the connections, making certain there are no splitters on the cable coming in. Restarting al 6 computers that are connected to it. 

 

Short of buying another brand, what are my options?

Troubleshooting

7 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jun 18, 2018

    Are you able to post your modem power levels and the event log?

     

    DarrenM

    • PickyBiker1's avatar
      PickyBiker1
      Aspirant
      Jun 21, 2018

      I tried to post the data you asked for twice, but It doesn't show up here?????

      • PickyBiker1's avatar
        PickyBiker1
        Aspirant
        Jun 21, 2018


        Time Priority Description
        2018-6-14, 00:04:55 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        2018-6-14, 00:05:00 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        2018-6-14, 00:05:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        2018-6-14, 00:54:33 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-14, 21:53:06 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-15, 12:03:04 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        2018-6-16, 01:15:46 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-17, 00:03:17 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        2018-6-17, 13:57:02 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:39:33 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:39:38 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:39:44 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:39:45 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:40:02 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:40:04 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:40:16 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:40:56 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:41:01 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:41:36 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:41:37 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:41:51 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:41:55 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
        2018-6-18, 09:41:57 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
        2018-6-18, 09:42:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
        2018-6-18, 09:42:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
        2018-6-18, 09:43:43 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:43:47 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:43:54 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 09:45:04 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 10:58:55 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;
        2018-6-18, 10:59:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        2018-6-18, 10:59:48 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        1970-1-1, 00:00:37 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
        1970-1-1, 00:00:40 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT
        1970-1-1, 00:00:40 Notice (6) WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
        1970-1-1, 00:00:43 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        1970-1-1, 00:00:48 Notice (6) Honoring MDD; IP provisioning mode = IPv4
        1970-1-1, 00:00:50 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        1970-1-1, 00:00:52 Warning (5) ToD request sent - No Response received;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.0;CM-VER=3.0;
        2018-6-18, 18:16:00 Notice (6) TLV-11 - unrecognized OID;CM-MAC=b0:39:56:c1:db:09;CMTS-MAC=4c:00:82:ee:bd:62;CM-QOS=1.1;CM-VER=3.0;