NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Fish0fWater's avatar
Fish0fWater
Aspirant
Oct 11, 2016

GUI doesn't load properly on C3700

Hi all, for the last few weeks I have been trying everything I can think of to get my modem to work right. When I try to log in I can't get the GUI to load so I can make the changes I need. I took a screen shot for you to see and here it is.

 

Untitled.png

 

If you know how to fix this it'd be great...

Firmware

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 13, 2016

    Hello Fishofwater

     

    Try another web browser and make sure pop up blockers are not blocking the page.

     

    DarrenM

    • Fish0fWater's avatar
      Fish0fWater
      Aspirant
      Oct 22, 2016

      Sorry for the long delay in reply, been crazy.

       

      I have tried 4 different browsers at this point. I can access all the right stuff for my Nighthawk R7000 with no issues. I can also access all the proper info on any other device BUT my Windows 10 PC. I know the issues lies with the computer I just don't know where. And yes, all popup blockers were disabled when I tested all browsers.

       

      Browsers test are: Chrome, IE, Microsoft Edge, and Firefox.

       

      Again I have also tested it on my phone and Xbox One and I have full GUI functionality on both.

  • Fish0fWater's avatar
    Fish0fWater
    Aspirant
    Oct 22, 2016
    Fish0fWater wrote:

    Hi all, for the last few weeks I have been trying everything I can think of to get my modem to work right. When I try to log in I can't get the GUI to load so I can make the changes I need. I took a screen shot for you to see and here it is.

     

    Untitled.png

     

    If you know how to fix this it'd be great...

    Note, This is only the case on my Windows 10 PC.

    Forgot to mention that tid bit... ISP is Comcast as I know different firmware version #'s are for different ISP's