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Homeuser66's avatar
Homeuser66
Guide
Feb 04, 2020

Have to unplug C7100V constantly.

I have had this modem now for a little over 2 years. I haven't had an issue until now. Just recently, like with in a month or so, I have ben losing my wifi connections. (Not sure of the ethernet conn...
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Feb 12, 2020

Homeuser66 

 

I saw the power table and it looks good but it does not 

 

Are you seeing disconnected with WIRED connection as well? 

Are the disconnections specific timing? 

Is the disconnection on specific laptop/client or all the clients?   (If yes, have you upgraded to latest WIFI driver on the laptop)

Do you see 2G/5G LED going off when it happens?

 

  • Homeuser66's avatar
    Homeuser66
    Guide
    Feb 20, 2020

    vkdelta 

     

    Are you seeing disconnected with WIRED connection as well? I haven't been able to check the wired connection, the times I had this issue where I had to disconnect/Reset the modem, I was not home. I had to describe to my wife over the phone, what to look for and do. The only time I could even think of doing this was at 3am and I didn't want to turn on the Desktop, I just wanted to reset modem again. Coincidentlaly, since this time I reset the modem, I haven't had this issue again. 

     

    Are the disconnections specific timing? They were random. 3pm durring the day and 2am a few days later. I forgot what other times. 

     

    Is the disconnection on specific laptop/client or all the clients?  (If yes, have you upgraded to latest WIFI driver on the laptop) No, it's on all random devices, Laptops, Cell Phones, Tablets, and Firesticks. The Wifi symbols on the modem were flashing, telling me they were disconnected. 

     

    Do you see 2G/5G LED going off when it happens? Yes.