Bricemb96 wrote:

Yeah the representative was rude the entire time, and clearly lied just being lazy and careless.

All this together changes the way i see Netgear completely.----Not sure if you talked to netgear as their support is only free for the first 90 days. After that, its paid support. Most of the consumer networking gear uses this model as its expensive to run support and most people try to use it as their own IT department (not saying you were. Just explaining why they've switched to this model)

So there is no manager that actively reads these as thought, and mods are rare that have no ability to escalate the issue either.----There's mods on here but they tend to be more active on the more expensive devices (like orbi or readynas forums)

What did you mean by highlighting the issue you just meen posting it here right?---It does help to have on here because the more posts they see about the same issue, the more likely they are to consider it a systemic issue and looks for updates versus thinking its just a single persons issue.

netgear is crap. Got it.----Didn't say that. Just explaining the current consumer gear issues you'll find for most companies.

Thanks for the reply though i do appreciate it! plemans

There's a few posts on the forum that might help that have had similar issues.

Forum Discussion

How can I put Netgear CM400 into bridge mode?