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Forum Discussion
How to read/understand the cable diagnostics on the Nighthawk CAX80.
Hardware Version 1.01 Firmware Version V2.1.5.2 Cable Firmware Version V1.02.08 When the connection on the Nighthawk CAX80 changes from good to poor due to the down...
Power levels are too high. I'd get a -6dbm cable coax line attenuator in between the modem and ISP cable line.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Power levels are too high. I'd get a -6dbm cable coax line attenuator in between the modem and ISP cable line.
Ok - got order the -3db but can return it. Xfinity tech was already here yesterday, and he stated there was nothing wrong with my line/feed coming from the box to my condo unit.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
As for the event log, do I open another ticket with support? Xfinity tech has told me there is no issues so how do I fight this? I can open a ticket and send them the logs but not sure if that will help.
As I stated before, I find it odd that with the Vizio tv turned off, the signal has been great all day. I have been doing spots checks all day. Just wondering if there could be an issue with the board on the tv causing issues on the line.
Thank You for looking at the logs, greatly appreciate it.
All that is on the modem and ISP side. They need to check it out and resolve that.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.Nothing we can do here.
All that is on the modem and ISP side. They need to check it out and resolve that.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.So basically, you have validated everything I have done so far. I had new RG6 coax cable installed in my condo less than 5 yrs ago.. As for Xfinity, they ran new cable from their box to each of the units maybe <5 years ago per my request because their service sucked so bad. I don't have any amplifiers, attenuators or splitters from the coax. I do have an extender installed on the Xfinity wire but get the same results with or without it. The Xfinity tech provided me with their extender/extra coax because when Xfinity contractor ran the cables in the basement, they only ran it so far and not enough to reach any cable modem box that Xfinity or I have. Hope this makes sense. Moving it would require the extender and more coax run from the basement to the 1st or 2nd floor.
Thank you again.