NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Huge ping spikes wired and wireless
Hello, after fighting with my IPS MediaCom I have been experiencing so many issues with my internet spiking from 20ms ping to 250ms randomly and in a constant manner an example of pings ive experienced through ping google through command prompt using (ping www.google.com -t) are
time= 19ms
time= 17ms
time= 47ms
time= 55 ms
time= 241ms
time= 171ms
request timed out
request timed out
time= 18 ms
time= 181ms
time= 170ms
time= 250ms
time= 18ms
and so on.
I am through a wired connection, my ips has come around 12 times to my house to fix the splitter, lines, and tap and they have ruled it as a router/modem issue.
My support contract is up and i do not want to pay $81 for a one time fix.
2 Replies
What you could try if they're saying it isn't the modem is to have mediacom put in their own modem and rent if for a month. Then check speeds/pings. If you continue to have spikes, its still the line and they can't blame your device.
If they resolve, then it could be your device.
ive had the same modem at my college house and it worked fine but about three months into using it at my parents house it started having problems. I called netgear and they said i need to "configure it" with their technitian but thats just scam to get me to buy the insurance.
