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Forum Discussion
Hyperlinks not working with Netgear Nighthawk C7000v2
Hello! When I click on a hyperlink in an email or occasionally on a webpage and it goes to open the webpage, it always breaks my router connection for about a minute. I've seen this come up in a few other posts but the way to fix it was unclear. Here is one example:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Cannot-connect-to-links/m-p/1360566
5 Replies
What email program or email web page are you using?
Does this happen with just 1 device or PC or happens across multiple deivces?
Same thing happen with web browsers?
Might have the ISP check the lines and any DNS configurations on there side.
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.I can't pinpoint it exactly but it seems to be most prevalent when I click on social media links. So when I click on a link that takes me to twitter, instagram and facebook, it happens a lot. The router seems to go out for about 10 seconds and then when I reload, it is fine.
When the internet kicks back in, it's weird because a lot of the webpages give me the page to load as if I was on a really slow dial up connection - it's almost as if it's serving me the site map.
I also noticed it when I clicked on a link that was in a gchat window. Maybe something about links that take me to more dynamic urls??
Might try a factory reset on the modem and setup from scratch.
Something you might want to contact NG support about.
