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BlahScottblah's avatar
BlahScottblah
Aspirant
Jan 10, 2021

I’m an idiot. I bought another netgear modem (CM115V) and it’s locked me out.

Hey,

 

so I stupidly bought another netgear product to follow on from my Orbi purchase. The CM1150V modem is plugged in and activated. 

q1) is it meant to help me connect to the internet?

q2) is it meant to remember my password? (It hasn't)

q3) when not accepting my password and it asks for the serial number, is it meant to accept the serial number on the device itself? (it doesn't. It tells me that the serial number I entered is not the right one. I even have a screen capture of the admin webpage with the serial number from one of the setup screens when in did let me in.)

 

So I'm completely annoyed (surprise!) and I'm about 10 seconds away from piling the Orbi, satellite and the modem on the table and going at it with a hammer. I will get more enjoyment out of that than seeing it sit there with green lights shining and competely failing to do anything useful.

 

Alternatively, anyone got a recommendation for a non-Netgear product for modem and wifi?

 

thanks, appreciate any advice,

 

scott.

2 Replies

  • BlahScottblah's avatar
    BlahScottblah
    Aspirant
    Jan 10, 2021

    And while I'm here... plugged the Orbi into a 5-port netgear (I know, stupid me) router and then the router into the modem and I don't get internet through wifi. Plug the Orbi directly into the modem and I get internet through wifi. Something about the modem Ethernet port 1 not accepting a router? Do I need a $10000 NetGear Ethernet cable to make it work? I hope it's not a configuration that because, well, passwords and serial numbers don't work in this modem.

     

    yeehaw.

     

    Scott.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 11, 2021

      A couple things. 

      1. The CM1150V has more than 1 ethernet port. But because most isp's only allow 1 public ip address, it means you can only connect 1 device to it. Unless you have an isp that does allow more than 1 (rare). 

      2. netgear products are sensitive to double nats. If you're going modem----router----orbi, then you'd be in a double nat

      3. Saving passwords is more a feature of the computer/browser than it is of the modem. I've never had mine not save a password that I've setup. and I've had quite a few modems and routers. 

      4. The default login/password should be 

      login: admin

      password: password

      then you reset them to what you prefer.