Forum Discussion

Aspirant

Oct 21, 2016

If you have TWC they disable hard reset

After having horrendous problems for months, and not being able to reset my CMD31T modem ( I called TWC multiple times and had smoke blown up my backside), I was forced to buy an AC1750... Curio...

Sr. NETGEAR Moderator

Oct 24, 2016

Hello Answerplease

All the cable companies receive the firmware from Netgear then they review and make any changes they feel necessary and then push it out to the customers.

http://kb.netgear.com/app/answers/detail/a_id/25477

DarrenM

Stealth61

Aspirant

Jan 19, 2017

I have a Netgear Cable Modem CM600.

I switched from TWC to WOW internet.

The WOW tech was unable to get my CM600 working because he stated TWC installed firmware on my CM600, which is IPV6. He said WOW uses IPV4. He attempted to use the factory reset button on the back of the modem and it wiped everything but the IPV6 off. He was unable to get the modem working because he did not know how to remove/reset the firmware.

HOW DO YOU RESET THE FIRMWARE so I can use my cable modem with IPV4?

Thanks

DarrenM
Sr. NETGEAR Moderator
Jan 24, 2017
Hello Stealth61

You can not reset the firmware as it is pushed out by the ISP.

DarrenM
- Tsauder
  Aspirant
  Apr 18, 2017
  I have the same problem. You're telling me its impossible to switch internet providers without throwing away my brand new modem/router combo?
  - DarrenM
    Sr. NETGEAR Moderator
    Apr 20, 2017
    Hello Tsauder
    
    Are you saying you switched internet providers and your modem is not working? what modem do you have?
    
    DarrenM