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Forum Discussion
Intermittent internet connection, model c7000v2
Internet connection drops for 5-50 seconds every now and then, Xfinity suggested checking wifi channel and reconfiguring the modem. Even though the modern is in warranty Netgear is refusing to help as the support warranty is only for 90 days. The problem was there from day 1, it took time to realize that the problem might be with the brand new router. How to resolve the issue?
5 Replies
does the issue happen with wired and wireless device?
Only wireless devices?
Both, with wired and wireless.
do you have a screen snip of the cable connections page and the event logs?
I am having this EXACT same problem and it's not related to the WiFi Router. I switched back to my old ARRIS modem and it is working perfectly fine.
Power levels on all channels ranged from 1-3 dB, no errors in the logs.
My plan is to get another one to test with and if I am having the same problem to try a different brand.
